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satisfaction mirror

Is a concept associated with the new service management school. It expresses the belief that if workers experience job satisfaction when performing customer service jobs then they will ...

satisfaction mirror

satisfaction mirror   Quick reference

A Dictionary of Human Resource Management (3 ed.)

Reference type:
Subject Reference
Current Version:
2017
Subject:
Social sciences, Business and Management
Length:
79 words

...satisfaction mirror is a concept associated with the new service management school. It expresses the belief that if workers experience job satisfaction when performing customer service jobs then they will provide good service, and customers will also experience satisfaction. Providing a satisfying work environment for employees is therefore seen as essential for competing effectively in service markets on the basis of good customer service. The emphasis on shared, overlapping interests in this concept point to its origin in unitarism...

satisfaction mirror

satisfaction mirror  

Is a concept associated with the new service management school. It expresses the belief that if workers experience job satisfaction when performing customer service jobs then they will provide good ...
17 Bookbinding

17 Bookbinding   Reference library

David Pearson

The Oxford Companion to the Book

Reference type:
Subject Reference
Current Version:
2010
Subject:
History, Social sciences
Length:
5,353 words
Publisher:
Oxford University Press
Illustration(s):
9

...her books bound in velvet; her royal library presented a rich and colourful display to impress visitors, and drew together a collection of books that she found individually satisfying to look at and to handle. Less wealthy owners have also taken active delight in the aesthetic satisfaction which bindings can bring. *Pepys recorded in his diary ( 15 May 1660 ) that he purchased books ‘for the love of the binding’, and had many of his books rebound to create a uniform image. Finely bound books have often been created as gifts, sometimes in the hope of...

Design

Design   Reference library

An Oxford Companion to the Romantic Age

Reference type:
Subject Reference
Current Version:
2009
Subject:
History, modern history (1700 to 1945), Literature
Length:
6,178 words
Publisher:
Oxford University Press

...to his extensive network of agents throughout Europe. In 1774 Wedgwood produced his first catalogue (and the first in the ceramics trade) of Queen's Ware. He also took to *advertising and offered free carriage to all parts of the country, replacement for breakages and satisfaction guaranteed. He employed travelling salesmen throughout Europe and sent out boxes of samples on continental tours. To reinforce brand loyalty as well as to guard against inferior imitations, every piece went out impressed with his name on the base. Wedgwood was never...

16 The History of Illustration and its Technologies

16 The History of Illustration and its Technologies   Reference library

Paul Goldman

The Oxford Companion to the Book

Reference type:
Subject Reference
Current Version:
2010
Subject:
History, Social sciences
Length:
5,997 words
Publisher:
Oxford University Press
Illustration(s):
3

...and the obsession of Jean-Claude Richard , abbé de Saint-Non. He visited Italy for the first time in 1759 and the country, and especially Rome, entranced him. He then devoted his life and most of his wealth to ensuring that this large-scale project was completed to his satisfaction. It is far more than a mere topographical record, since the plates are full of drama, including sections devoted to volcanoes—the plate by Robert of Vesuvius erupting in 1779 is especially striking. Some of the plates were engraved after Saint-Non’s own designs, and...

39 The History of the Book in the Indian Subcontinent

39 The History of the Book in the Indian Subcontinent   Reference library

Abhijit Gupta

The Oxford Companion to the Book

Reference type:
Subject Reference
Current Version:
2010
Subject:
History, Social sciences
Length:
10,070 words
Publisher:
Oxford University Press
Illustration(s):
1

...scandals, current events, doggerel, and songs. These proved so irksome to the reformist lobby that they pushed for and, in 1856 , succeeded in having an Act passed to prevent the public sale or display of obscene books and pictures. Shortly afterwards, Long reported with some satisfaction that three people had been arrested for selling an obscene book of songs by Dāśarathi Roy, and that 30,000 copies of the book had been sold at the price of four annas. The Supreme Court imposed a fine of Rs. 1,300 upon the vendors, then a considerable sum. This...

Between Alexandria and Antioch: Jews and Judaism in the Hellenistic Period

Between Alexandria and Antioch: Jews and Judaism in the Hellenistic Period   Reference library

Leonard J. Greenspoon

Oxford History of the Biblical World

Reference type:
Subject Reference
Current Version:
2022
Subject:
Religion
Length:
18,478 words
Publisher:
Oxford University Press
Illustration(s):
2

...but its location was sufficiently close to the major thoroughfares connecting or dividing Egypt and Mesopotamia that Alexander's close friend Ptolemy experienced satisfaction when Judea and neighboring lands at last fell into his hands. Ptolemy and his immediate successors adopted a policy toward their northern possessions that was on the whole mutually rewarding, largely mirroring previous Persian practice. Unless they saw a specific reason to intervene, the Ptolemies allowed the Jews considerable self-rule under the leadership of the high...

Ezekiel

Ezekiel   Reference library

J. Galambush and J. Galambush

The Oxford Bible Commentary

Reference type:
Subject Reference
Current Version:
2022
Subject:
Religion
Length:
34,333 words
Publisher:
Oxford University Press

...and content of the book point to the temple's centrality in Ezekiel's thought. A growing horror at the temple's defilement dominates the oracles of doom in chs. 1–24 , and the temple's destruction, symbolized by the death of Ezekiel's wife ( 24:15–24 ), marks the ultimate satisfaction of YHWH's rage against Jerusalem and the beginning of his forgiveness. In the book's final chapters YHWH's eventual restoration of Israel is signified by the building of a new temple and YHWH's renewed residence within it ( 43:1–5 ). The existence or destruction of the...

1 Corinthians

1 Corinthians   Reference library

John Barclay and John Barclay

The Oxford Bible Commentary

Reference type:
Subject Reference
Current Version:
2022
Subject:
Religion
Length:
31,224 words
Publisher:
Oxford University Press

...phenomenon as food. In Paul's eyes this betrays a dangerously dualistic notion of the human person as possessing a spirit/soul in principle separable from the body. He fears that this might lead (or had already led) to the justification of sexual freedom on the basis that the satisfaction of sexual appetites was as insignificant as the assuaging of hunger. Thus he insists that ‘the body is not for porneia but for the Lord and the Lord for the body’ (v:13). Porneia was used in the Jewish tradition to refer to any sexual activity judged immoral (NRSV...

Matthew

Matthew   Reference library

Dale C. Allison, Jr. and Dale C. Allison, Jr.

The Oxford Bible Commentary

Reference type:
Subject Reference
Current Version:
2022
Subject:
Religion
Length:
49,867 words
Publisher:
Oxford University Press

...may receive as much as the more deserving. Like the Spirit, the divine grace blows where it wills. That destroys all human reckoning and therefore all presumption. It is a truth that must be absorbed after the heady promises of 19:28–9 : hope should never become self-satisfaction. One might suppose that in 19:16–30 salvation is according to works: one must obey the Torah and Jesus Christ. But vv. 1–15 disallow this simplistic interpretation, for they clearly teach, albeit in a picture, that there is no necessary proportion between human work and...

Israel among the Nations: The Persian Period

Israel among the Nations: The Persian Period   Reference library

Mary Joan Winn Leith

Oxford History of the Biblical World

Reference type:
Subject Reference
Current Version:
2022
Subject:
Religion
Length:
21,095 words
Publisher:
Oxford University Press
Illustration(s):
2

...of Jerusalem and worship in the Temple ( 44.28 ). Second Isaiah's oracles, like the oracles of the preexilic prophets, are rooted in the historical circumstances of the prophet's audience. In this case we see exiled Jews in mid-sixth-century Babylonia witnessing with satisfaction the death throes of the Babylonian empire. For the rise of Cyrus and the Persian empire (the historians' usual adjective is “meteoric”) and the fall of Babylon there are several important nonbiblical sources. In addition to the Histories of Herodotus, three c...

Luke

Luke   Reference library

Eric Franklin and Eric Franklin

The Oxford Bible Commentary

Reference type:
Subject Reference
Current Version:
2022
Subject:
Religion
Length:
46,452 words
Publisher:
Oxford University Press

...are the special objects of God's redemption ( 1:46–55; 4:18–19; 6:20–1 ). Their situation demands God's concern and is seen as making them potentially responsive to his outreach. Conversely, riches are for Luke a burden for they encourage an attitude of self-sufficiency, self-satisfaction, and manipulation of others ( 16:1–8, 19–31 ). Mammon is tainted ( 12:13–34; 16:9–15 ), its possession is a hindrance to a response to God's call. On the other hand, the rich man, though he resists Jesus' command to follow, is not simply dismissed ( 18:18–27 ). The...

new service management school

new service management school  

Is a body of largely US writing on the management of service industries, which stresses the contribution of high-commitment management to both the delivery of high levels of customer service and ...
virtue

virtue  

A quality considered morally good or desirable in a person; the important virtues are traditionally the four cardinal virtues (see cardinal 2), justice, prudence, temperance, and fortitude, valued by ...
new service management school

new service management school   Quick reference

A Dictionary of Human Resource Management (3 ed.)

Reference type:
Subject Reference
Current Version:
2017
Subject:
Social sciences, Business and Management
Length:
229 words

...and business performance. The new service management is opposed to the application of scientific management to service operations. Instead, their central concept is the satisfaction mirror , the notion that if employees experience high levels of job satisfaction, then this will be reflected in high levels of customer satisfaction with services. To secure high-worker satisfaction, new service management prescribe a number of HRM practices, including careful selection of employees on the basis of commitment to service, high-quality training, well-designed...

unobtrusive measures

unobtrusive measures   Quick reference

A Dictionary of Sociology (4 ed.)

Reference type:
Subject Reference
Current Version:
2015
Subject:
Social sciences, Sociology
Length:
205 words

...covert and the indirect—may be identified. The former include, for example, covert participant observation, undisclosed note-taking, or use of one-way mirrors. The latter involves the use of personal documents and other records which might offer indirect measures of variables such that the need for interaction between the investigator and his or her subjects is obviated. (For example, student satisfaction with new educational practices might be assessed by inspecting records of attendance at classes and rates of switching between course, rather than direct...

Hutchinson, Lucy

Hutchinson, Lucy (1620–after 1675)   Reference library

The Oxford Companion to English Literature (7 ed.)

Reference type:
Subject Reference
Current Version:
2009
Subject:
Literature
Length:
258 words

...through his wife's intervention. Her narrative was first published in 1806 (ed. J. Hutchinson ), with a brief ‘Fragment’ of her own life, in which she records with satisfaction that she ‘out‐stripped’ her brothers in intellectual achievement. Her mastery of the grand sweep as well as the fine nuance of history is at odds with her grief‐stricken disavowal of autonomy as her husband's mere ‘mirror’ and ‘shadow’. She also translated Lucretius' De Rerum Natura , and wrote a biblical poem entitled Order and disorder, or, The world made and undone, being...

Janowitz, Tama

Janowitz, Tama   Reference library

Eleanor Kaufman

The Oxford Companion to Women's Writing in the United States

Reference type:
Subject Reference
Current Version:
2005
Subject:
Literature
Length:
389 words

...and disturbed by their divorce. Like Janowitz's own parents, Earl's mother is a poet and his father a psychiatrist. After his mother's untimely and accidental death at the hands of his father, Earl escapes to Europe, where he attempts to pursue women and properly Bohemian satisfactions. Slaves of New York is a loosely woven series of episodes chronicling the doings of a drab set of downtown Manhattan artsy characters. One of the recurrent protagonists is Eleanor, a twenty-eight-year-old jewelry maker who feels enslaved to her boyfriend Stash because she...

Baudrillard, Jean

Baudrillard, Jean (1929–2007)   Reference library

Dictionary of the Social Sciences

Reference type:
Subject Reference
Current Version:
2002
Subject:
Social sciences
Length:
406 words

...The latter work, in particular, inaugurates the increasingly central theme in Baudrillard's work that consumption no longer bears a significant relationship to “real” needs, but merely responds to an increasingly integrated field of codes that administer symbolic exchange. Satisfaction, under these conditions, is no longer found in having needs met, but in the immersive experience of the system itself. Resistance or negation, under these conditions, is all but impossible, and Baudrillard finds himself in the equivocal and much criticized position of either...

Vengeance

Vengeance   Reference library

Robert Andrew Cathey

The Oxford Encyclopedia of the Bible and Ethics

Reference type:
Subject Reference
Current Version:
2015
Subject:
Religion, Philosophy
Length:
2,431 words

...Gorringe, 1996 , p. 81) It is not only traditional satisfaction theories that pose problems for theology. The fusion of retributive notions of justice, embedded in these theories, with the formation of legal systems for civil society created ideologies of crime and punishment still at work in our secular age. Two axioms of Anselm’s theory of atonement are that “punishment must follow sin” and “satisfaction may take the place of punishment” ( Gorringe, 1996 , p. 94). If political society is intended to mirror roughly the realm of God, then punishment must...

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